Service Agreement

1. Acceptance and Scope

By accessing our website, requesting services, or using applications and related systems provided by Henan Xingluo Cat Technology Co., Ltd, you agree to this Service Agreement and the Privacy Agreement. If you do not agree, do not use the services.

2. Company Identity and Contact

• Company Name: Henan Xingluo Cat Technology Co., Ltd
• Office Address: No. 1102, 11th Floor, Unit 2, South Hanghai Road and West Yinying Road, Guancheng Hui District, Zhengzhou, 450000, CN
• Company Website: xingluocat.com
• Business Support: support@xingluocat.com
• Key Accounts: wangsaisai1@xingluocat.com

3. Service Portfolio

Our service scope includes all of the following categories, with no omissions:

• Network technology services.
• Technical development.
• Technical consulting.
• Technical promotion.
• Software development.
• Website design and operation.
• Mini program development.
• Information system integration.
• Information technology consulting services.
• Data processing services.
• Advertising design.
• Advertising agency services.
• Advertising publishing services.
• Marketing planning.
• Corporate image planning.
• E-commerce information consulting.
• Sales of computer hardware and software.
• Sales of electronic products.
• Sales of communication equipment.
• Sales of daily necessities.
• Sales of home supplies.
• Sales of office supplies.

4. Mobile App Services and App Stores

In addition to foundational digital services, we provide mobile management application services for enterprise operations. Applications may be distributed through Google Play, Apple App Store, and other authorized channels.

• Users must comply with applicable app store terms, local laws, and our policies.
• Store submission, update scheduling, and compliance declarations may require customer cooperation and accurate disclosures.
• Availability of app features may vary by device, OS version, region, and policy constraints.
• Violation of store rules or legal requirements can result in content restrictions, suspension, or removal.

5. Account and Access Responsibilities

• You are responsible for account credentials, device security, and authorized access control.
• You must provide accurate and complete information for service onboarding and support.
• You must promptly notify us of suspected unauthorized access or security incidents.

6. Acceptable Use Rules

Users must not misuse our services. Prohibited activities include illegal content distribution, infringement of third-party rights, malware transmission, data scraping in violation of law, ad fraud, and policy evasion attempts.

7. Advertising and Monetization Terms

Our products and managed apps may integrate advertising and monetization systems for business sustainability. Supported platforms may include Google AdMob, Google Ad Manager, Meta Audience Network, Unity Ads, AppLovin MAX, ironSource LevelPlay, Mintegral, Pangle, Chartboost, InMobi, Liftoff Monetize, Fyber DT Exchange, Smaato, and Amazon Publisher Services.

Ad formats may include app open ads, rewarded video ads, interstitial ads, banner ads, and in selected cases native ads with clear labeling.

• Customers and users must not generate invalid traffic or fraudulent ad interactions.
• Consent, tracking, and regional ad disclosures must be maintained according to legal and platform obligations.
• Revenue, fill rate, and campaign outcomes are affected by market conditions and cannot be guaranteed.

8. Commercial Terms

Commercial pricing, invoicing, delivery scope, and milestones are governed by applicable order forms, statements of work, and written project agreements. Late payments may affect service continuation as permitted by contract and law.

9. Intellectual Property

Unless otherwise agreed in writing, all intellectual property rights in our platforms, frameworks, templates, and proprietary methods remain with Henan Xingluo Cat Technology Co., Ltd. Customer-owned assets remain customer property.

10. Privacy and Data Protection

Our Privacy Agreement is incorporated by reference. Data processing operations, transfer safeguards, and user rights are described in that document. By using our services, you acknowledge and agree to the relevant privacy terms.

11. Multi-Country Legal Adaptation

Service delivery is designed for global operations and policy adaptation, including but not limited to requirements under GDPR, UK GDPR, CCPA/CPRA, COPPA, PIPEDA, LGPD, APPI, PIPA, PDPA, and other applicable regional frameworks. We may apply localized controls, disclosures, and consent models by jurisdiction.

12. Age Eligibility and Minors

• Users must meet the legal minimum age to use digital services in their jurisdiction.
• Where child-related experiences are involved, age-gating and restricted data processing controls are required.
• Parents and legal guardians may request review or deletion of minor-related data in accordance with applicable law.

13. Warranty Disclaimer

Services are provided on an as-is and as-available basis to the fullest extent permitted by law. We do not warrant uninterrupted operation, error-free performance, or market outcome guarantees unless explicitly committed in writing.

14. Limitation of Liability

To the maximum extent permitted by law, Henan Xingluo Cat Technology Co., Ltd is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profit, lost business opportunities, or reputational loss. Total liability limits may be set by governing contracts and applicable law.

15. Suspension and Termination

We may suspend or terminate services in cases of legal non-compliance, material breach, abuse, security risk, or non-payment, subject to contractual notice obligations and mandatory law requirements.

16. Governing Law and Disputes

Specific governing law and dispute forum may be defined by contract. In the absence of a specific negotiated clause, dispute handling shall follow applicable conflict-of-law principles and mandatory legal requirements in relevant jurisdictions.

17. Service Levels and Support Scope

Service-level expectations, support tiers, escalation paths, and response windows may be defined by project agreement or statement of work. Unless a separate SLA is signed, support is delivered on commercially reasonable efforts.

• Business support channel: support@xingluocat.com.
• Key account coordination channel: wangsaisai1@xingluocat.com.
• Critical incidents are prioritized according to business impact and contractual terms.
• Scheduled maintenance windows may be announced in advance when practical.

18. Compliance Cooperation Obligations

Customers and partners must cooperate in providing lawful content, accurate disclosures, and required legal materials for app store and jurisdictional compliance.

• You must provide truthful and complete product, company, and policy information.
• You must not request implementation that violates applicable law, platform policy, or third-party rights.
• You are responsible for obtaining internal approvals required by your organization.
• Where customer-controlled systems cause non-compliance risk, remedial timelines must be jointly agreed.

19. Force Majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, government actions, major infrastructure disruption, labor disputes, and broad internet or platform outages. The affected party must provide notice and resume performance as soon as reasonably possible.

20. Agreement Updates

We may revise this Service Agreement to reflect changes in law, platform rules, technology, and business operations. Updated versions will be published on this website and become effective as stated.